Returns & Exchanges
Due to the perishable nature of our artisanal chocolates and syrups, we cannot accept physical returns to our warehouse. However, if your order arrives damaged or you are unsatisfied with your sugar-free treats, please contact us within 30 days for a full replacement or store credit.
Inspect Your Order
Upon delivery, please check your package for any signs of heat damage or transit issues to ensure your chocolate arrived in perfect condition.
Gather Documentation
If there is an issue with your order, take a clear photo of the items and have your order number ready to help us process your request quickly.
Contact Support
Reach out to our customer happiness team via our website contact form or email within 30 days of your delivery date.
Receive Resolution
Once your claim is verified, we will issue a refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing